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Shipping & Warranty Policy

SHIPPING POLICY

We strive to get your order to you as soon as possible. All orders are processed within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders.

 

We offer free shipping for all our orders.

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Please note that due to unforeseen circumstances, there may be slight delays. We provide tracking information once your order is dispatched. For any questions or concerns regarding your shipment, please contact our customer support team. Thank you for choosing us!

WARRANTY POLICY

1. Coverage Period

This warranty is valid for one (1) year from the date of purchase, as stated on the official receipt or invoice.

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2. What This Warranty Covers

This warranty covers structural defects or damages that occur under normal household use, specifically:
✅ Broken or bent frame bars not caused by misuse or external force
✅ Weld joint failures on cage panels
✅ Defective locking mechanisms or hinges due to material or manufacturing faults
✅ Caster (wheel) base frame weld detachment

All repairs or replacements will be carried out at no charge for eligible cases.

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3. What This Warranty Does NOT Cover

This warranty does not apply to:
❌ Damage due to improper assembly, dropping, or heavy impact
❌ Rust or stains resulting from improper cleaning or chemical exposure
❌ Wear-and-tear items such as wheels, latches, or plastic trays
❌ Modification, welding, or repair done by unauthorized persons
❌ Damage caused by animal chewing, scratching, or misuse
❌ Accidents, fire, flood, or natural disasters
❌ Products used for commercial, boarding, or rental purposes

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4. Warranty Claim Procedure

To file a claim:

  1. Contact us via Facebook Messenger, WhatsApp, or email at inumocage@gmail.com

  2. Provide the following:

    • Invoice Number or proof of purchase

    • Clear photos or videos showing the issue

    • Brief description of how the damage occurred

  3. Our team will verify and advise whether:

    • Repair can be arranged locally, or

    • A replacement part/product will be shipped to you

Inumo Cage reserves the right to request the return of the defective item for inspection before approving the warranty claim.

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5. Warranty Resolution Options

Depending on the situation, Inumo Cage may:

  • Repair or replace the defective part or product (with equivalent or improved model)

  • Issue partial store credit if replacement is not possible

  • Decline claims that fall outside the warranty terms

All decisions made after inspection are final.

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6. Customer Responsibility

The customer must:

  • Keep the product clean and dry to prevent corrosion

  • Avoid using harsh chemicals or power tools that may damage the cage surface

  • Retain the original receipt or invoice for warranty verification​

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7. Limitation of Liability

Inumo Cage shall not be liable for any indirect, incidental, or consequential damages arising from product failure, including but not limited to injury, veterinary costs, or property damage.

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8. Warranty Transfer & Validity

This warranty is non-transferable and valid only for the original purchaser.
Warranty applies only to products purchased through official Inumo Cage channels (Facebook Page, Website, Authorized Retailers).

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9. Contact & Support

For warranty claims or inquiries:
📧 inumocage@gmail.com
💬 Facebook: Inumo Cage Official Page
📱 WhatsApp: +60 14 598 9369

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